Raising concerns about care, safety, or service provision
When someone is receiving support at home, small issues can quickly become serious — a missed visit, unsafe equipment, a fall that isn’t followed up, or medication that’s been changed without explanation. Raising concerns early helps keep people safe and prevents problems escalating.
When to act
You should raise a concern if you notice:
Missed, rushed, or inconsistent support visits
Changes in mobility, confidence, or safety at home
Equipment that is broken, unsuitable, or delayed
A fall, near miss, or injury without clear follow-up
Medication changes that haven’t been explained
Confusion about who to contact, especially after hours
If there is immediate danger, call 000.
Questions you can ask — or talk through with someone you trust
What happened, and when did it occur?
Has this been documented, and can I see the notes?
What is the risk now, and what’s being done today?
Who is responsible for following this up?
When will this be reviewed, and how will I be updated?
If you’re calling on someone’s behalf:
What consent do you need to speak with me and share information?
Simple things you can request
A review of the care plan and a copy
A clear schedule of services and contact details
Written confirmation of after-hours support
A safety check if equipment or the home environment is involved
A short email summary of what’s been agreed
An incident report and investigation, including documentation and actions
If the issue isn’t resolved to your satisfaction and in a timely manner
My Aged Care: 1800 200 422
(Access, service issues, assessment pathways)Aged Care Quality and Safety Commission: 1800 951 822
(Concerns about providers, safety, or quality of care)OPAN – Aged Care Advocacy Line: 1800 700 600
(Free, independent advocacy)Advocare (WA): 1800 655 566
WA Elder Abuse Helpline: 1300 724 679
Advocates can help you raise concerns, write complaints, or join calls — keeping the focus on solutions, not blame.
Why it’s okay to ask
Speaking up isn’t about being difficult. It’s about keeping someone safe in their own home. Asking clear, practical questions helps services respond early — before small issues become serious harm.
